Privacy Policy

GPTGRIDX is a premium AI chat closer service operated as a sole proprietorship. We design, build, and deploy done-for-you AI chatbot systems that help service businesses turn website visitors into qualified leads and booked calls.

Our website is located at gptgridx.com. When you visit the site or interact with any GPTGRIDX-powered AI chat widget, this Privacy Policy applies.

For all privacy-related matters, the data controller is the owner and operator of GPTGRIDX, reachable at gptgridx@gmail.com.

We only collect data that is necessary to provide and improve our service. This includes:

• Chat messages. The text of your conversations with any GPTGRIDX AI chat widget. These messages are processed in real time to generate responses and are temporarily stored in our systems for quality assurance and abuse prevention.
• Name. If you voluntarily provide your name through the chat interface during lead capture, we store it alongside your session record.
• Phone number. If you provide a phone number during the chat (for example, to receive a follow-up or book a call), we collect and store it. Providing your phone number is entirely optional and consent-based.
• Pain points and business context. Any information you voluntarily share about your business needs, goals, or challenges during the chat conversation.
• Page view analytics. Basic information about which pages you visit on our site, how long you spend on each page, and your navigation path. This is used solely to understand how visitors use our site and to improve content.
• IP address (approximate location). Your IP address is logged automatically as part of standard server operations. We use it to derive a general geographic region (country/city level) and to detect and prevent abuse. We do not track your precise location.
• Browser and device metadata. Standard technical data such as browser type, operating system, screen size, and referral source, collected automatically when you load any page on our site. No fingerprinting or cross-site tracking is performed.

We do not collect payment card numbers, government-issued IDs, social security numbers, or any sensitive personal data as defined under applicable data protection law. Any payment processing for our services is handled entirely by third-party payment processors who maintain their own privacy policies.

We use the data we collect for the following specific purposes:

• Powering the AI assistant. Your chat messages are transmitted to OpenAI's API to generate contextually relevant responses in real time. This is the core function of the service. Message content is processed under OpenAI's API terms, which prohibit OpenAI from training on API-submitted data unless you have separately opted in to their data sharing programs.
• Lead capture and follow-up. If you submit your name and phone number via the chat, that information is used to notify the site owner (via SMS) of a new qualified lead, and to log the lead for follow-up purposes.
• SMS notifications to the site owner. When a lead is captured, we use Twilio to send an automated SMS alert to the business owner. The content of this alert includes the lead's name, phone number, and a summary of their stated need. Your information is not used to send unsolicited marketing messages to you.
• Lead logging to Google Sheets. Lead data (name, phone number, pain point, timestamp) is automatically recorded in a private Google Sheet accessible only to the site owner, providing a simple CRM layer.
• Service analytics and improvement. Aggregated, anonymized data about chat usage, page views, and lead conversion rates helps us understand what is working and improve the quality of our AI systems and landing pages. Individual records are never sold or shared for this purpose.
• Abuse prevention and security. IP addresses and request patterns are monitored to detect and block abusive traffic, prevent spam submissions, and protect the integrity of the service.

We do not sell your personal data to third parties. We do not use your data to serve you advertising on other platforms. We do not share your data with any party not listed in Section 4 below.

We rely on a small number of trusted sub-processors to deliver our service. Each has been chosen for reliability and strong data privacy practices. By using our site, you acknowledge that your data may be processed by these parties under their respective terms and privacy policies.

We retain data only for as long as is necessary for the purposes described in this policy:

• Chat transcripts. Individual chat session transcripts are retained for up to 90 days from the date of the conversation. After this period, transcripts are automatically deleted from our server logs. Aggregated and anonymized usage statistics derived from these transcripts may be retained indefinitely.
• Lead data (name, phone number, pain point). Leads captured via the chat widget are retained in our Google Sheet log until the contact requests deletion or our working relationship has concluded, whichever comes first. There is no automated deletion schedule for lead records; deletion is performed promptly upon request (see Section 7).
• Server access logs (IP address, request metadata). Standard server access logs are retained for up to 30 days for security and troubleshooting purposes, after which they are purged.
• Analytics data. Aggregated, non-personally-identifiable page view data is retained indefinitely for business analysis purposes.

If you would like your data deleted before the standard retention period expires, please contact us at gptgridx@gmail.com and we will action your request within 10 business days.

We use a minimal, privacy-first approach to cookies and tracking. Our goal is to understand how visitors use the site so we can improve it — nothing more.

• Session cookies. We may set short-lived session cookies to preserve your chat conversation state across page loads. These cookies expire when you close your browser and contain no personally identifiable information.
• Basic page view tracking. We log page views server-side (page URL, timestamp, approximate country, browser type) to understand traffic patterns. This data is stored on our own infrastructure and is not shared with advertising networks.
• No advertising cookies. We do not use advertising trackers, third-party analytics pixels (such as Google Analytics, Meta Pixel, or TikTok Pixel), retargeting cookies, or any cross-site tracking technology. Your browsing behavior on our site is not shared with any advertising platform.
• No fingerprinting. We do not use browser fingerprinting or any technique designed to identify you across sessions without a cookie.

You can instruct your browser to refuse all cookies or to alert you when a cookie is being sent. If you disable cookies, some features of the chat widget (such as session continuity) may not function as intended, but the core functionality will remain available.

Depending on your jurisdiction, you may have the following rights regarding your personal data. Regardless of where you are located, we honor all reasonable requests by any individual.

GPTGRIDX is a business-to-business service directed exclusively at adults operating or owning businesses. Our website and AI chat systems are not directed at, and are not intended for use by, individuals under the age of 16.

We do not knowingly collect personal data from anyone under 16 years of age. If you are a parent or guardian and believe that a minor has provided us with personal information, please contact us immediately at gptgridx@gmail.com. Upon verification, we will delete that information from our records as promptly as possible.

We may update this Privacy Policy from time to time as our service evolves, as new third-party processors are introduced, or as applicable laws change. When we make material changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this page periodically. Continued use of the GPTGRIDX website or any AI chat widget after a posted update constitutes your acceptance of the revised policy.

For significant changes that substantially affect how we process personally identifiable information, we will make a reasonable effort to provide more prominent notice — such as a notice on our homepage or direct communication where we hold your contact details.

If you have any questions, concerns, or requests relating to this Privacy Policy or to how GPTGRIDX handles your personal data, please reach out directly. We take privacy inquiries seriously and commit to a substantive response within 10 business days.